Don’t wince at me like that – it’s something we all have to deal with! Every single one of us has a mobile phone nowadays, and we’re willing to bet yours isn’t more than 5 feet away from you right now. They’ve become a key part of our lives, and yet more people than ever suffer from ‘phone phobia’ – the fear of using phones for their original purpose – making phone calls. In fact, making phone calls doesn’t even break the top 10 of what we use our phones for anymore!
If this sounds like you, then you should only worry a little. Mainly because if you’re reading this, you’re a business owner – which means phone calls are unfortunately a part of your job. It’s how people get hold of you and ask to buy your services, which is ultimately what you want. But that doesn’t mean you have to do it yourself. If you really, truly can’t stand answering the phone, or just find you have no time for it anymore, then you can always take the easy way out and get a VA to do it for you.
Always Sound Professional
You never get a second chance at a first impression, which is why it’s so important for you to hone yours. To make the most of the calls coming into your business, you need a professional and friendly voice at the end of the line. If you hire an in-house receptionist or answer calls yourself, the quality of your response will vary. You might be having a bad day or be very busy, and you might end up giving a less than stellar impression to some of your callers. With a professional VA handling your calls, you have a guaranteed and consistent voice for your business, creating the best first impression possible every time. So it doesn’t matter how bad a day you’re having, your customers never need to know.
Spend Time On What Matters
At the end of the day, you have a business to run, and you want to focus on running it as efficiently as possible. That rarely means being tied to the phone all day. Especially since every time you stop what you’re doing to answer the phone you’re wasting 23 minutes and 15 seconds afterwards (which is how long it takes the human brain to refocus after an interruption). Having someone else answering your phones takes away that distraction, meaning you can get more done in one day and stop worrying about interruptions, but your phones still get answered and no one is ignored. Or you could use that extra time to do something else and bring some life balance into your work. It’s a win-win really, whichever way you look at it.
Maybe you get so many phone calls every day that you’re struggling to find time for anything else. It’s a nice problem to have as your business grows, but it will also shut down your growth when you hit that ceiling. And maybe you’ve thought about hiring someone whose only job is to answer the phone, so you can go back to actually doing your job. Sounds nice, right? But here’s the ting – hiring a receptionist is going to cost you upwards of £20k a year in salary, plus holiday pay, sick pay, the cost of cover, benefits, bonuses, training, and all the other expenses that come with hiring a permanent member of staff. OR you could hire a VA to handle your calls for you, spending a fraction of that and getting more for your money. Since the VA fronts all of those costs themselves, you can save a lot of money and still get the result you want.
With a VA on your side, you can be sure that your calls are being handled by skilled professionals who have no issue being on the phone all day, and who really understand your business. We can provide you with a professional face for your business, while ensuring you never have to answer an unknown call again. Instead, you will get instant messages or emails that tell you who called, what they wanted and what action was taken, leaving you free to deal with the enquiry as you please. At Your Admin Hub, we love helping clients who suffer from telephonophobia conquer their fears and grow their business, without touching their phones.
To find out more about how we can help you never answer the phone again, just get in touch with us today.